We tailor our training to suit your needs and objectives. So it’s no help if we simply issue a list of courses. But there are key areas so the following will help you visualise a few of the situations where we can help you. Whatever your requirements though, even if you just want a sounding board, please do get in touch.
MANAGEMENT
We can:
- Run programmes for all levels of management.
- Work with those who are new to management and supervision to those at a more senior level.
- Ensure Managers maximise personal effectiveness through sublime communication and presentation skills
- Develop Managers’ skills to resolve conflict and build effective teams
- Demonstrate the use of appropriate coaching and feedback, delegation and trust building techniques.
SALES
We can:
- Review existing processes and design and deliver new ones with ongoing assessment.
- Conduct expert mystery shopping exercises, analyse results for development purposes.
- Coach and train existing salespeople to improve results through their relationship and selling skills.
- Improve the skills and results of your face to face , internal and telephone sales people.
- Train people in professional, discreet lead generation and prospecting activities.
- Design an appropriate, fit for purpose Training & Competence scheme.
CUSTOMER SERVICE
We can:
- Coach and train people in all the skills necessary to delight customers, offer them a great experience in order to retain them for future business.
- Design a skills programme which underpins the Treating Customers Fairly regime.
- If appropriate we can chair customer focus groups, and conduct customer satisfaction surveys.
TEAM EFFECTIVENESS
We can:
- Run team building days which re-energise, motivate, inspire, re-focus and bond the team.
- Ensure collaboration is prevalent within your teams with appropriate levels of communication.
- Ensure that all team members contribute, are valued and subscribe to the team ethos.
